Shipping policy

Last updated: 25 August 2026

Thank you for shopping with Lovit Nails. This policy explains how physical product orders placed through lovitnails.co.za are prepared and delivered.

1. Delivery area

Lovit Nails delivers orders throughout South Africa.

2. Processing and production time

Please allow 1–3 business days for your order to be prepared and processed before it is handed to the courier. Processing time is separate from courier delivery time.

Orders placed on weekends or South African public holidays will begin processing on the next business day. If we need additional information from you, such as press-on nail sizing or other order details, processing may begin only once we have received it.

3. Courier delivery time

After dispatch, delivery generally takes approximately 2–5 business days, depending on your location. Remote or outlying areas may take longer. Most customers can therefore expect their order within approximately 3–8 business days, including production and standard courier delivery time.

Delivery times are estimates and may be affected by courier delays, public holidays, weather, high-volume periods or circumstances outside our reasonable control.

4. Delivery charges

Delivery charges are calculated and displayed at checkout before payment is completed. If Lovit Nails runs a free-delivery promotion, its qualifying requirements will be displayed on the website.

5. Tracking

Where tracking is available, we will provide tracking information after your order has been dispatched. Please allow time for tracking to update after the courier has collected the parcel.

6. Delivery information

Customers are responsible for providing an accurate full name, delivery address, contact number, email address and any further information needed for successful delivery. Please check this information carefully before placing your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that delivery information can be changed after an order has been dispatched. Additional courier charges caused by an incorrect or incomplete address supplied by the customer may be charged to the customer where permitted by law.

7. Failed delivery

Please ensure that someone is available to receive the parcel where required by the courier. If a parcel is returned to Lovit Nails because of an incorrect address, unsuccessful delivery attempts or failure to collect it, additional delivery charges may apply before it is sent again.

8. Incorrect or damaged orders

If you receive an order that is incorrect, damaged or materially different from what you ordered, please contact us as soon as reasonably possible. Include your order number, full name, clear photographs and a description of the problem. We will review the issue and provide an appropriate remedy in accordance with our Returns & Refunds Policy and applicable South African law.

9. Lost parcels

If your tracking shows an unusual delay or you believe your parcel may have been lost, please contact us. Lovit Nails will investigate the shipment with the courier.

10. Contact us

Lovit Nails
Email: info@lovitnails.co.za
WhatsApp: 072 512 9943
Address: Zwide 3, Port Elizabeth, South Africa
Website: lovitnails.co.za