Refund policy

Last updated: 25 August 2026

Please read this policy carefully before purchasing from Lovit Nails.

1. No change-of-mind returns on press-on nails

Lovit Nails does not offer voluntary returns, refunds or exchanges on press-on nail orders simply because a customer has changed their mind.

We also do not accept voluntary returns or exchanges because the customer selected the wrong size, supplied incorrect nail measurements, decides they prefer another colour, design, shape or length, or has applied, worn, filed, cut, glued, altered or damaged the nails.

This policy does not remove any consumer right that cannot legally be excluded under South African law.

2. If Lovit sends the wrong order

If Lovit Nails makes an error with your order, please contact us. Examples include receiving a different press-on set, the wrong size compared with your confirmed order, the wrong colour, design or variation, or a missing item.

Please provide your order number and clear photographs of what you received. Once the issue has been confirmed, we will arrange the appropriate correction, replacement or refund where applicable. You will not be required to pay additional delivery costs to correct an error made by Lovit Nails where the law requires us to bear those costs.

3. Damaged or defective products

Our no-change-of-mind return policy does not remove your rights where products are defective, damaged when supplied or otherwise fail to meet the requirements of applicable South African consumer law.

If you believe a product was defective or damaged when supplied, contact us with your order number, name, clear photographs or video showing the issue, and a description of what is wrong. We will assess the issue and provide the remedy required by applicable law.

4. Incorrect sizing supplied by the customer

Customers are responsible for checking their nail sizes carefully before placing an order. If your press-on nails were made according to the sizing or measurements you submitted, Lovit Nails will not provide a return, exchange or refund simply because the nails do not fit.

If Lovit Nails sends a size different from the size shown on your confirmed order, this will be treated as an incorrect order.

5. Used or altered press-on nails

Press-on nails will not qualify for a voluntary return or exchange once they have been applied, worn, glued, filed, cut, reshaped, altered or damaged through application or removal. This does not limit rights that cannot legally be excluded where the product itself was defective when supplied.

6. Application and customer damage

Lovit Nails is not responsible for damage resulting from incorrect application or removal, excessive filing or cutting, improper use, failure to follow application or care instructions, accidental damage after receiving the product or normal wear.

7. Sale and promotional orders

Press-on nails purchased during a sale or promotion are subject to the same return rules. A discounted price does not remove statutory rights relating to incorrect or qualifying defective goods.

8. Reporting a problem

Contact us before attempting to return anything. Please provide your full name, order number, product concerned, an explanation of the problem and clear photographs where applicable. Do not send a product back without first contacting Lovit Nails and receiving return instructions.

9. Approved refunds

Where a refund is approved or required by law, it will normally be processed through the original payment method where possible. Your bank or payment provider may require additional time before the refund appears in your account.

10. Contact us

Lovit Nails
Email: info@lovitnails.co.za
WhatsApp: 072 512 9943
Address: Zwide 3, Port Elizabeth, South Africa
Website: lovitnails.co.za

Nothing in this policy limits consumer rights that cannot lawfully be excluded.